Terms and Conditions

Please read these Terms and Conditions before using TravelinSky’s website or application or other platform (Website/Site) and making any booking. When you make a purchase on the Site or over the phone, you agree to accept these Terms and Conditions.

1. Use of Website

This Website is available to all users (hereinafter referred to as the "User" or "You"), subject to these General Terms and Conditions (hereinafter referred to as "T&Cs"). When you make a purchase on the Site or otherwise use this Site, you agree to accept these Terms and Conditions.

By using the Website to make a booking, you concluding a contract with payment obligations. Furthermore, the User declares that all information you provides to access this website and while using it is true, complete and accurate, and you agrees to keep it updated.

This Website is solely and exclusively for the User's personal use. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes, except that you may print out copies of your travel itinerary for personal use, or forward your travel itinerary to a bona fide itinerary management company

The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorised to act. The User shall not resell to third parties’ products or services purchased through this Website.

TravelinSky reserves the right to deny access to the Website at any time without notice.

2. Your Contract

A "booking" means any order for products or services you make on our Website which is confirmed by us. When you make a booking via this website, the contract will be between the travel supplier(s) and you, and not between TravelinSky and you. TravelinSky is therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein. Any queries or concerns relating to the product should be addressed to the Travel Supplier.

The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers.

We reserve the right to cancel your booking immediately in the event we have reasonable grounds to believe it is fraudulent, in such circumstances you will either not be charged or any money/deposit shall be refunded to you. TravelinSky will have no liability whatsoever for any loss in such circumstances. We may (but are not obliged to) attempt to contact you or your bank to request further details which could help us determine if your card is being legitimately used. In such an instance there is still the risk that the ticket cannot be held or cannot be held at the same fare, While we may offer to give you time or extend a deadline for you to provide us with further information, we reserve the right to cancel at any time including during the time period allotted for further information, reasons include but are not limited to the airline cancelling your ticket for any reason (including but not limited to delays in ticketing while fraud checks are being undertaken) or a fraud agent advising cancelling. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking to inform you of the cancellation.

In the event that there is an error taking payment including but not limited to: your card failing (for example fraud tests or for insufficient funds), the card company or bank failing to process correctly you will be liable for the cost of your booking, and, additionally should we not be able to collect payment from you, you agree to assume our reasonable costs in pursuing you for such payments, including any fees we are charged by the card company and/or the bank and the amount of the booking together with interest at 3% above the bank of England's base rate until time of payment.

If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before of booking giving full details. Regrettably, many overseas destinations do not have even basic facilities required by disabled travellers. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking, and charge any applicable cancellation charges.

TravelinSky has put together a list of all the information that you will need to plan your trip (transportation conditions, baggage policy, etc.) from the airlines most frequently booked on our website. Please be aware that this information is managed directly by the airlines, and it is important that you familiarise yourself with these policies while planning your trip. If the airline you are flying with is not listed, please consult the conditions directly on the airline’s website.

Travel Documents Checking and Despatch: Travel documents will be sent by email. It is your responsibility to check that all travel documents issued are correct. Any inaccuracies must be notified to us same day of making booking. If you do not contact us immediately we cannot accept any liability and any changes may incur additional cost as applicable. The address for sending all documentation will be that given at the time of booking unless requested otherwise. Travel documents will not be sent until we receive the full payment in the cleared funds. Documents will normally be sent 7 days before departure. Sending travel documents by post or fax is subject to company's discretion and will involve additional cost. In the event of travel document lost or delayed in delivery, it will be your responsibility to pay additional expenses incurred by us to arrange and send duplicate travel documents. Late Bookings May also require Special/Courier delivery of documents in which case we will tell you the charges at the time of booking.

3. Travel Insurance

The Company does not provide any travel insurance and recommends its clients to take a comprehensive insurance cover prior to commencement of the flight, tour and packages. We recommend the following categories, which should be included in the insurance plan:

Trip Cancellation and Interruption: should cover the payments made for non-refundable trips by air and / or land, due to cancellation prior to departure of the tour or due to interruptions during the tour, which may include events like sickness, injury etc.

Medical Expenses Cover: should cover the cost for physician, hospital charges including medicines for treatment, operation, hospitalization, and emergency services

Baggage Insurance: should cover purchase of clothing and other accessories, which may be required in the event of baggage delayed, stolen or damaged.

Trip Delay: should cover meals and lodging expenses in the event that the trip is delayed.

4. Passports, Visa and Health Requirements

You are responsible for checking all passport, visa and health requirements and ensuring your travel documents are in order. Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check the up-to-date position in good time before booking/departure.

We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office. Special conditions apply for travel to the USA - all passengers must have individual machine readable passports; travellers to the USA must apply for ESTA no later than 72 hours before departing for the United States. Arriving at the airport without a previously approved ESTA will likely result in being denied boarding. For more USA travel updates please check www.uk.usembassy.gov For European holidays you should obtain a completed and issued form EHIC prior to departure. For South Africa, parents travelling with children (under 18) will be asked to show the child's full unabridged birth certificate.

Essential Travel Advice issued by Foreign and Commonwealth Office: The Foreign & Commonwealth Office (FCO) is the best and most up to date source of travel advice. It issues essential travel advice for worldwide destinations, which includes information on entry requirements including passports and visas, as well as health, safety and security, local laws and more. Make sure you have a look at www.gov.uk/foreign-travel-advice to check the latest travel advice for the destination you are visiting. The travel advice can change and you should continue to check it until you commence your travel.

5. Accuracy of information on website and availability

Even though we have compiled & posted information on and through this website in good faith, being updated regularly but still its impractical for us to guarantee its completeness and accuracy as we do deal with third party suppliers in arranging your travel needs. We do not accept any liability to you or any third party for any error or omission on this website. We reserve full right to change, update or delete any contents on this website without prior notice.

Further we do not claim this website to be uninterrupted& error free or that any information or other material accessible from this website is free of viruses or other harmful components because it's beyond reasonable control. This website operates on "as available “&”as is" basis and therefore we deny any responsibility for misleading information, errors & omissions thereby disclaiming to the maximum extent permitted by law, all implied warranties in connection with such information. You should always attempt to verify the accuracy of any information obtained from this site before relying upon it.

6. Booking Conditions

Call us on 0207 112 8370 or email your concerned sales advisor on sales@travelinsky.com in case you require to amend/change or cancel travel arrangements. All changes are subject to availability and restrictions of the concerned airline, cruise, hotel & car hire supplier in addition to booking conditions as advised to you at the time of booking.

Some airline/cruise tickets are 100 % non-refundable and non-changeable and same applies to other ground arrangements and packages, so please ask at the time of booking.

Sometimes your travel itinerary can be amended /changed by you for a charge as imposed on us by our suppliers (airline, hotel, cruise, car hire etc.).

When you intend to cancel your Itinerary, we strongly recommend you to do so in written and well before your actual travel date so that we can send you all relevant paperwork in case you want to claim from your travel insurance provider.

Amendment/cancellation/no show charges vary from case to case and could be anything from 25% up till 100% of the monies paid subject to amendment/cancellation/no show charges imposed on us by our suppliers.

We reserve the right to forfeit your deposit if you don't pay balance by due date as agreed on the invoice. Further till you have paid us in full we reserve the right to pass on all additional cost like tax increase, high season supplement etc. to you.

If you want to cancel or change your booking the booking fee paid at the time of booking will not be refundable.

Force Majeure : Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by "Force Majeure". For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned's control. Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom's decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

Payments by the Customer: Please note any booking made online/Telephone by Credit card is subject to supplier convenience charge, please check with your travel agent. Debit Card, Pay in Bank or Cash transactions don’t attract any additional charges. In case of an online booking, Customer must provide us with all the information required. Passenger must also ensure that the debit or credit card is in their own name and sufficient funds are available to cover the cost of arrangements booked through TravelinSky. For Third party Payments please call TravelinSky on 0207 112 8370

7. Luggage allowance

Luggage allowance varies for different airlines therefore we recommend you to check with your travel advisor at the time of booking.

8. Flights

All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.

We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned. In relation to flights, an infant must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of IATA's published fare. Please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.

In accordance with EU regulations we are required to bring to your attention the existence of a 'Community list', which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at

www.ec.europa.eu/transport/modes/air/safety/air-ban_en. We reserve the right to change the airline in the event that the airline is blacklisted under the EU regulations. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.

Direct (Flight)

Flights that must keep the same flight number all through, however it might stop for a change of air ship (gear). What's more, they are not the same as direct flights, which travel specifically from the starting air terminal to the last destination without halting for associations or delays.

Nonstop (Flight)

Those Flight, that ventures specifically from the beginning air terminal to the last destination without halting for associations or delays. What's more, they are unique in relation to non-stop flights, which just should keep the same flight number all through, however it might stop for a change of airplane. Numerous booked and most reduced airfares, convey change and cancelation charges some of the time up to 100%. It is imperative that all clients' check the charge rules preceding affirming their reservations definite under the toll cite. Navigate for further points of interest on full admission notes. Corrections and cancelations can't be prepared until the first tickets have been returned. Discounts are prepared as fast as could be expected under the circumstances.

Reconfirming your Flights

Customer must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

9. Refund Policy

Airline tickets, Car Hire, Hotels, Cruises & Packages are paid for in full at the time of booking online or by Telephone. In case of cancellation, unless otherwise stated, they are non-refundable, non-changeable and non-re-routable. Such requests will be dealt with on behalf of the Suppliers concerned. Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable. Name changes are strictly not permitted. Please note in case of any Refund due, Airlines or Supplier may take between 10-14 weeks or longer and are subject to a consultation fee of £75 per person, irrespective of the number of passengers travelling.

10. Disclaimer

TravelinSky makes no representations or warranties at all about any of;

The information contained on TravelinSky’s website being accurate, updated or complete.

The links contained on TravelinSky’s website to other websites being accurate or active or current

The products and services of websites linked to this website.

The products or services purchased by you using TravelinSky’s website or TravelinSky’s online booking facility or by using the service of TravelinSky.

The accessibility and security of this website including -

That this website will be free from any virus or other unwanted script, software or code.

That transactions using TravelinSky’s website will be secure.

That there will not be any interruptions or delays experienced by you in using TravelinSky’s website.