FAQ

TravelinSky. Customer care is at your service 24/7. If assistance is required regarding the bookings, cancellations, and amendments, you can email to sales sales@travelinsky.com or contact us via Live Chat support system. Our Customer Service Executive will be more than happy to assist you

You will surely receive an TravelinSky Booking Confirmation email as soon as your booking is confirmed.

In case you do not receive an email you can view the current status of your booking by logging into our website. After logging in enter the TravelinSky Reference number and click on "Check Booking Status."

If you have not received a confirmation email from us and cannot locate a successful transaction, please inform and contact us through our Live chat support system or email sales sales@travelinsky.com

Customer must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

In case if your booking is on Flydubai, IndiGo, Tiger Airways, Air Asia or Scoot, we would like to email you a separate confirmation mail which will also serve as your E-Ticket. This means you will possess two confirmation emails, one from the TravelinSky and one from the Airline.

Note: The airline booking reference is different from the TravelinSky. booking reference number. While checking your flight on the airline website, use only the airline confirmation number (PNR).

A maximum number of total 9 seats can be booked at one time per customer. If you need to have a booking for more than 9 passengers at a time, please send us an email sales sales@travelinsky.com and it will be treated as a group.

TravelinSky. website mandates both of the first (given name) and the last (surname) during the booking process. You will beable to do so by repeating the name again on both the first and last name fields, followed- up with a call to our TravelinSky service team immediately after booking online. Live chat with or customer care expert in order to amend the given name on the flight booking, so to reflect the correct single name as per your provided passport details. However, please note that to process similar name changes there may be some respective airline fees involved.

In most of the cases, you will need to change the terminals to board on your connecting flight. The terminals are often at quite some distance from each other and you all need to carry & set aside some extra time in hand to walk from one to another. Enquire about your terminal as soon as you arrive, as gate numbers and terminals can seldom change at the last moment.